Effective Date: August 10, 2026

1. Introduction

Welcome to CSM Skilled ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.csmskilled.com), request a quote, interact with our marketing, or engage our interior and exterior remodeling services.

2. Information We Collect

We may collect personal information from you in a variety of ways, including when you interact with our website, contact us for an estimate, opt-in to text messages, or contract us for a project.

Personal Information:

• Contact Data: Name, email address, phone number, and physical property address.

• Project Data: Details about your home, photos of the project site, remodeling preferences, and budgetary information.

• Financial Data: We do not collect or process credit card payments or sensitive financial information directly through our website. Estimates and invoicing are managed through our secure third-party provider (QuickBooks). All payments (cash, check, or credit card) are processed securely in-person via terminal.

Derivative & Automatically Collected Data: When you visit our website, our hosting provider (Wix) and integrated marketing tools automatically log standard information provided by your web browser, such as your IP address, browser type, operating system, and the pages you view.

3. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our remodeling and contracting services. Specific uses include:

• Providing accurate quotes and estimates for roofing, siding, and interior finishing projects.

• Scheduling site visits, inspections, and construction phases.

• Sending automated appointment reminders and job updates via email and SMS/text messaging.

• Coordinating with primary contractors when we are operating as a subcontractor.

• Delivering targeted advertising and marketing campaigns.

4. SMS & Text Messaging Policy

If you provide your mobile phone number and opt-in to receive text messages from CSM Skilled, we will use this information to send you project updates, appointment reminders, and relevant marketing communications.

• Opting Out: You can opt-out of receiving SMS/text messages from us at any time by replying "STOP" to any message you receive.

• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.

• No Third-Party Sharing for Marketing: We highly value your privacy. Mobile information and SMS opt-in consent will not be shared with any third parties, affiliates, or partners for their own marketing or promotional purposes.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:

• Service Providers & Suppliers: We may share your information with third-party software providers (like QuickBooks for invoicing), material delivery drivers needing your address, and subcontractors who assist us in completing your project.

• Primary Contractors: When we are hired as a subcontractor for another company, we may share relevant site and project data with the primary contractor overseeing the job.

• Legal Requirements: We may disclose your information if required by law, subpoena, or other legal processes.

6. Cookies, Tracking, and Advertising

Our website is built on Wix, which uses cookies and similar tracking technologies to ensure the site works properly, monitor site performance, and support search engine optimization (SEO). Additionally, we use marketing tools integrated with social media platforms (including Facebook and Instagram). This means we may use tracking pixels to:

• Analyze how visitors interact with our website.

• Deliver relevant advertisements to you on social media after you have visited our site.

• Measure the effectiveness of our marketing campaigns.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. You can also adjust your ad preferences directly within your Facebook and Instagram account settings.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites (such as preferred material manufacturers or partner contractors). We are not responsible for the privacy practices or the content of those third-party sites.

9. Children's Privacy

Our services are intended for homeowners and adult property managers. We do not knowingly collect personally identifiable information from children under the age of 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a new "Effective Date."

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the contact form

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